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Home » public speaking

Communication skills for online success

July 31, 2020 by Ellen Finkelstein Leave a Comment

powerpoint-tips-communication skills-for-online-success-1

powerpoint-tips-communication skills-for-online-success-1This is a guest post by Steve Kosch, a former ABC and CNN anchor (that’s him on the left), and a globally recognized expert communication skills trainer. For 10 more awesome tips to help you “Nail It” in your next presentation, go to mediatrainingnetwork.com


If you’re looking to lead a cause or movement, spread your influence or do any kind of marketing online, you need to sharpen your communication skills and your presentation skills. These are similar but uniquely different.

In today’s online world, once people have heard of you, they turn to Google and instantly read about you or watch your videos. The materials you produce (your media) broadcast who you are.

What you say on podcasts, blog posts, and webinars are all media that reflect your presence, your brand. Some call it executive presence or charisma. This vibe quickly lets people experience your brand and decide if they like you. Everything you post must display your authenticity; because people can tell if you are faking it.

Communication skills become more important

[Read more…]

Filed Under: Delivery Tagged With: character, communication skills, executive presence, presentation skills, public speaking, speaking, speaking online, style, substance, webinars

Review of two books on speaking

February 13, 2010 by Ellen Finkelstein 1 Comment

I recently read two books on speaking and thought I’d review them together. TJ Walker’s Secret to Foolproof Presentations was sent to me by the Jess Todtfeld, complete with a sticker that says, “Autographed by the author.” My understanding is that Jess and TJ are partners and the book cover includes “with Jess Todtfeld” under TJ Walker’s name. Jess asked if I’d be willing to review the book. I said yes, so he sent it to me.

Confessions of a Public Speaker by Scott Berkun simply arrived in the mail a couple of months ago. No e-mail, no note, nothing.  But I was traveling to my parents’ house, so I took it along.

Both books contain valuable information, but they couldn’t be more different in tone and approach. But in the end, most good advice on speaking is pretty similar, so there’s a lot of overlap in content.

Secret to Foolproof Presentations

TJ Walker teaches presentation skills classes and to some extent the book is an advertisement for his business. He also does a clever thing: at the end of each chapter, he invites you to his site to get more information on the topic. This requires registering, so he’s also building his e-mail list. That is a great marketing idea and I must admit I’m jealous.

TJ Walker has a brash, up-front tone that I liked. For example, in explaining that you should videotape yourself practicing, he says, “I will warn you, if you have never seen a video of yourself speaking, you will not like enjoy watching one. Tough! Your audience has to watch you; shouldn’t you know what they are seeing and hearing?”

In the Introduction, he gives away is one big secret to giving a foolproof presentation: “Develop an audience-focused perspective rather than a speaker-focused perspective.” Then he explains that the way to find out what the audience wants to hear, whether your slides work, and so on is to simply ask them.

Each chapter title is a question. Some samples are:

  • What is the best way for me to start my presentations?
  • Should I use PowerPoint or other technology to enhance my presentation?
  • How do I connect with my audience?
  • How do I get rid of my “ums” and “uhs”?

TJ is big on finding a way to become more memorable, that is, making sure your audience remembers what you said. He’s mostly talking about business presentations that are meant to persuade an audience. He talks a lot about sales presentations.

The book is a quick read and contains lots of useful advice for people who need to give effective presentations, that is, presentations that have the desired effect on the audience. And TJ and Jess are great marketers!

Confessions of a Public Speaker

I’ve never heard of Scott Berkun. I’m not too clear on what he talks about; I think he talks about learning and creativity. He’s done some training as well. He also has an interesting marketing technique: at the end of the book, he asks readers to review it on Amazon, write about the book in their blog (which I’m doing now), recommend the book, go to his web site, etc. Why don’t I think of these things?

But the tone of his book is very different. Scott thinks of himself as a thinker and that shows. The tone was much more personal. I found some of the stories boring, but he has some unique insights that seem to have come from reflecting on his own experience. Nevertheless, he has read a lot on the topic of speaking and shares quotes from other books.

Here are some of the ideas in his book that I found interesting and useful:

  • If you have a few people in the audience in a large room, ask them to move forward to get them together and create a “more intimate space.”  His tips to get compliance: “Make it a game. Offer a prize to the person who gets up first. Ask the audience members if they need more exercise today, and when they all raise their hands … tell them you have just the thing for them to do.”
  • Make sure you have something valuable to say. “It is possible to become an eloquent speaker, who makes beautiful slides and has a great vocabulary and perfect diction, without having much to say…The problem with most bad presentations I see is not the speaking, the slides, the visuals, or any of the things people obsess about. Instead, it’s the lack of thinking.”
  • Think and prepare before you speak. “Making a point, teaching a lesson, or conveying a feeling to others first requires thinking, lots and lots of thinking, before the speaking ever happens.” He continues a bit later, “If you can’t spend 5 or 10 hours preparing for them, thinking about them, and refining your points to best suit their needs, what does that say about your respect for your audience’s time?”
  • The title of your talk is important. The author gives lots of examples and tips for creating a title that will get people interested, actually communicate something, and even ehlp you construct the rest of your talk.
  • It’s OK to use a simple outline or short list (but you probably shouldn’t write it on your hand). No, he didn’t say that last part.

At the end are two great chapters with quick advice, “What do do if your talk sucks” and “What do to when things go wrong.”

There’s a lot more in the book, so I recommend that you read it, especially if you do public speaking.

Filed Under: Resources, Review Tagged With: books, public speaking

For a professional image: Say good-bye to filler words and hello to eye contact

June 30, 2009 by Ellen Finkelstein 4 Comments

Do you strive to look, sound, and perform your best when you present?

Say good-by to filler words

When you’re at an event where several people speak, you’ll notice that some people sprinkle their talk with filler words, especially “uh.” By contrast, those who speak without filler words sound polished and eloquent. I’ve noticed that educators seem to think that they don’t do public speaking, but they do! Perhaps they think public speaking is commercial, but it doesn’t have to be.

Even people who do internal presentations should banish uh’s and um’s.Social psychologists say that one way to be viewed as a leader in a group is simply to speak up, speak well and offer lots of ideas. Notice the middle item, “speak well.”

Besides filler words like “uh” and “um,” people use others words that are unnecessary and therefore sound sloppy. I hear this on the radio often, when a person who is not a professional speaker is being interviewed. Here’s my list:

  • Really: “I really want to say how important this is.”
  • Actually: “I was actually flabbergasted!”
  • Literally: “I literally sank through the floor.” (Don’t you mean “figuratively,” which is the opposite?)
  • I mean: “I mean, I think it’s OK to say no.”
  • Definitely: “I’m definitely a supporter of environmental awareness.”
  • Basically: “Basically, I’m fine with that.”
  • Overall: “Overall, I don’t see how we can pay back the debt.”
  • Just: “I’m just so upset about the situation.”
  • Kind of: “I’m kind of (kinda) ambivalent about him.”
  • Sort of: “I’m sort of (sorta) ambivalent about him.”
  • Like: “I, like, don’t know how it’s going to turn out.”

Perhaps you’ve heard others.

Some people are naturally good speakers. Even without practice, their speech comes out smoothly from their thoughts, no filler words needed. Others, like me, are not so lucky. Our brains get stuck and we don’t know what to say next. So we get in the habit of using filler words.

Here’s the technique that has worked for me:

  1. Write out your speech.
  2. Record your speech as you practice. Practice as you would speak, without actually reading the script word for word. You can use a simple tape recorder or Audacity (http://audacity.sourceforge.net/).
  3. Listen to your speech. For each uh, um, you know, or other unnecessary word, write it down on your speech.
  4. Repeat steps 2 & 3 again. You’ll hear fewer filler words.
  5. Repeat until they’re gone!

I find that it takes only 3 tries to banish filler words from my talk. Does that mean they’re gone forever, even from my daily conversation? Uh, no. But when I speak, they are almost completely absent, because I’ve practiced and focused on this issue.

Try it. Let me know the results! Do you have another technique?

Say hello to eye contact

One problem some speakers have is lack of eye contact. They speak to the air over the audience’s head. I tend to do this. My attention is so internal, trying to remember what I have to say, that I’m not focused on the audience. I’d be perfectly happy speaking with my eyes closed!

However, the audience responds better if you speak to them, not over them. To do this, you establish eye contact with one person at a time, for a sentence or two (or a complete thought). Then go on to the other.

I practice this, too. Here’s my technique:

I place some animals on the back of an armchair, stand up, and talk to them. I look them in the eye, one after another. When I spoke, this exercise helped me to remember to focus on members of the audience.

Try it. Let me know the results! Do you have another technique?

filler words and eye contact

Filed Under: Delivery Tagged With: eye contact, filler words, public speaking, speaking, uh, um

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